theYour needs, especially within your specific context, are unique.
Our first focus is to work with you to define these as precisely as we can. That allows us to design our support accurately - hitting the right things while wasting no time or money unnecessarily.
Over years across the commercial, public and voluntary sectors, we have seen the small set of broad needs below the surface over and over. They overlap and interlock with each other.
One or more of them may resonate with you as a point to start our discussion.
Are managers sufficiently skilled? Do their behaviours drive performance and support culture? Do you need to build stronger leaders throughout the organisation?
Management Info & Systems
Are you measuring the things that matter? How well do you and your team understand your performance and its grass roots? Can all staff access numerical and anecdotal information to see their personal and collective impact?
Does everyone understand the strategy? This period's company objectives? How their personal objectives support their team's and the mission? Are performance conversations built into 'normal business'? Are you building capabilities for tomorrow's performance?
How well do you understand your customers' experience with you? Do your processes back up your passion for helping customers? Does your staff's natural passion come through in their behaviours.
Is staff commitment building or eroding? Are your workplace values consistent with your external aims? Are they lived? Why will talented people choose you over other employers? Do you know what staff think about the organisation?
Do staff have the tools and information they need to properly serve customers? Are you able to capture learning from every customer interaction? Are you exercising due care in protecting customer information?